Immigration officers are required to abide by standards of integrity and efficiency, and if they do not, the U.S. government wants to know about it.
You may report suspected criminal violations, misconduct, wasteful activities, and allegations of civil rights or civil liberties abuse to the DHS Office of Inspector General.
To make a report, call 1-800-323-8603 or email DHSOIGHOTLINE@DHS.GOV.
Calls can be made anonymously and confidentially.
For more information, see the Office of Inspector General web page.
Will this cover the misinformation or rudeness sometimes experienced when speaking to the IIO at Service Centers? Specific examples include:
1. The officer picks up the phone and simply denies to look into the individual case? This has happened to me recently when I tried calling NSC and asked about my I485 but was told that I should look at online status and they(NSC) has stopped giving out status on individual cases?
2. At InfoPass if the officer is rude and gives out vague information. For example, how long could it take to process a particular case? The answer: there are millions of cases so just wait!!
Thanks